A missed phone call might just mean a customer booking at another restaurant, switching to a different clinic, or going straight to a competitor. The individual loss from a single missed call may seem small, but for industries that heavily depend on phone communication, missed calls happen every day—and are often difficult to quantify.

TS Cloud Launches Enterprise Phone AI Service

TS Cloud has officially launched its Enterprise Phone AI service, built on Google Gemini technology, enabling AI to answer, respond to, and organize every incoming call around the clock. The service aims to help businesses reduce missed calls, decrease repetitive customer service workloads, and improve call data management efficiency.

Beyond Touch-Tone Menus—AI That Actually Converses

Traditional IVR (Interactive Voice Response) systems mostly rely on keypad input—the “press 1 for customer service, press 2 to check your order” flow is familiar to most users.

TS Cloud’s Phone AI takes a fundamentally different approach, centering on natural voice interaction. After dialing in, callers can speak directly with the AI, which determines their needs, answers questions, and when necessary, schedules appointments or transfers to a human agent—no keypad menu navigation required.

The system is built on Google Gemini technology and supports multilingual response scenarios. TS Cloud notes that the company itself was among the first to deploy the service internally, with AI currently assisting in handling the majority of incoming call reception workflows.

After the Call, Data Truly Starts Accumulating

Beyond answering calls, TS Cloud believes what matters more is whether post-call data can be converted into actionable information.

After each call ends, the system automatically organizes conversation content, including the reason for the call, customer needs, key summary points, and follow-up action items. This data can be integrated with CRM or internal management systems, reducing the time spent manually listening to recordings and creating records.

TS Cloud positions this capability as “turning every phone call into a digital business asset.” Previously, call content remained buried in recordings or individual experience; now it can be queried, analyzed, and even serve as the basis for future customer segmentation and business decisions.

No Phone Number Changes Required—Deployment in as Fast as Seven Days

For implementation, businesses can keep their existing landline numbers and use them directly through call forwarding. For organizations with existing SIP Trunk or IP PBX infrastructure, rapid integration is possible with minimal additional hardware requirements.

The base plan currently includes a one-time setup fee of NT$66,000, a monthly maintenance fee of NT$5,000, and an AI processing fee of NT$10 per incoming call. The website also provides an ROI calculator where businesses can independently assess implementation benefits based on their existing call volume and staffing costs.

Additionally, TS Cloud offers a PoC verification mechanism—if the pilot test is unsuccessful, the development fee will be refunded, aiming to lower the initial risk of AI adoption for businesses.

Over 18 Years in the Google Cloud Ecosystem

TS Cloud was founded in 2007 and became a Google Premier Partner in 2016, winning the Google Cloud Partner All-Star award two years in a row. The company currently has offices in Taiwan, Singapore, Malaysia, Japan, and Hong Kong, serving over 3,000 enterprise clients.

This Enterprise Phone AI is built on Google Cloud infrastructure, with data stored in Google’s data centers and using Google Kubernetes Engine for auto-scaling to handle multiple simultaneous incoming calls.

Try It Now

TS Cloud has opened an Enterprise Phone AI demo hotline on its website, where businesses can directly test the AI call answering experience, including customer service Q&A, appointment scheduling, and multilingual interaction scenarios.