Currently supports Google Chat, Slack, and LINE. Notifications are sent via each platform's API to designated channels or groups. Integration requires you to provide the corresponding platform's API key or Webhook URL.
Chat Tool Integration
Phone AI can push call content and summaries in real time to LINE, Slack, Teams, and other chat tools, improving collaboration efficiency and reducing missed calls and information gaps.
How It Works
Step 1 / 4
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FAQ
Yes. Based on IVR routing or conversation analysis results, notifications can be directed to corresponding channels—for example, sales inquiries notify the sales team, complaints notify the customer service manager. Each department only receives notifications relevant to them.
Notification content includes: caller number, customer name (if CRM has a record), call time, Gemini-generated conversation summary, and determination results (e.g., callback needed, complaint, FAQ miss, etc.).
When the Gemini AI agent encounters a question not in the knowledge base, it auto-sends the question content to the designated channel. Accumulating these missed questions serves as the basis for improving FAQs and the knowledge base, continuously improving answer quality.