No. Your existing landline number can be forwarded to the internet-based system seamlessly.
Never Lose Another Customer to Your Competitors
Your Business Answers Every Call Even at 2 AM
Our Enterprise Phone AI answers, qualifies, books, and logs — every call, in real time. Start each day with organised leads, confirmed bookings, and every call already logged.
Talk to Our AI NowAsk anything — Hear it answer live.
BUILD NEXT-GEN WORKFLOWS WITH AI
What Changes After You Switch To Enterprise Phone AI?
[Every Calls Answered, Zero Missed Leads]
Midnight, lunch hour, or public holidays — your customers will never be left stranded; every single call will be answered.
[Your Team Focus on Higher-Value Work]
Let AI handle repetitive queries and routine data logging, so your team can focus on high-value tasks that actually drive revenue.
[AI Remembers Returning Customers]
Every caller is greeted by name and remembered by their preferences—giving your customers that valued, 'regular customer' VIP experience.
[Close Deals Faster with AI Lead Insights]
AI automatically flags prospects with strong buying intent, so your sales team can focus 100% of their energy on closing high-value deals.
[Turn Every Call Into Actionable Business Data]
Instantly receive structured customer data after every call—perfect for planning your next marketing campaign or making smart business decisions.
YOUR CURRENT SOLUTION
Every Call You Missed Is A Customer Choosing Your Competitors
That Unanswered Call on Friday Evening?
Customers don't wait. They called your competitor on Saturday morning, and by Monday, the deal was closed. Voicemail doesn't save leads anymore.
IVR menus — Press 1, Press 2…
Nobody likes going through long phone menus anymore. By the time customers reach the right option, many have already hung up and called someone else.
Your Business Hours Are 9–6
But your customers don't follow your hours. They might call at 10pm, 11pm, or weekend. If no one picks up, they won't wait — they'll just call another business.
These aren't services — they're pushing customers to your competitors.
SOLUTION COMPARISON
How Phone AI Beats Your Current Setup
Proven Results: How Phone AI Transformed TS Cloud's Operations
Monthly Average
Missed Call Rate
Down to 0%
AI Monthly
Calls Handled
50 calls
AI Monthly Average
Call Duration
3,150s
Ready to Experience the Same Transformation? Every missed call is a missed revenue opportunity. See how fast your business can break even and scale by automating your call handling.
Calculate Your ROI NowGoogle Premier Partner x Built with Google Technology
Why Choose TS Cloud Enterprise Phone AI?
Secure Digital Asset Accumulation
Call records stored in Google's Singapore data center, meeting military-grade security standards
GKE Auto-Scaling Technology
Handle multiple simultaneous calls with ease
Built with Gemini
Natural conversation starts the moment the call connects — achieving millisecond-level human-like responses
Google Premier Partner
TS Cloud has 18 years of deep expertise in the Google ecosystem
START BUILDING YOUR COMPETITIVE ADVANTAGE TODAY
Phone AI Doesn't Just Answer Calls — It Builds Your Digital Assets
Data Grows With Every Call
Customer profiles, conversation summary, and call records accumulate over time — becoming your company's unique data asset.
Every Call Auto-Converted to Structured Data
These aren't just plain audio recordings—they are fully searchable, analysable, and actionable data formats.
Scale to Broader AI Applications
Whether it's customer segmentation, sales forecasting, or automated decision-making—it is all built upon this solid data foundation.
TIMELINE, RESULTS, AND COSTS — NO GUESSWORK
Go Live With Absolute Confidence — Every Step Is Guaranteed
Transparent Pricing
With a one-time setup fee, monthly maintenance, and pay-per-use AI pricing, you can easily calculate your exact ROI.
7-Day Rapid Deployment
From requirements confirmation to initial deployment, the Phone AI Basic Plan can be ready in as little as 7 business days
Get 100% Refund If PoC Fails
If the system cannot connect or deployment fails during the PoC phase, you get back what you've paid!
ENTERPRISE PHONE AI PRICING & PROCESS
Deploy in 7 Days — Let Phone AI Start Answering Your Calls
Pricing Plans
One-time
Development Fee
RM7,000
System Development & Initial Deployment
Core features included are call answering, information gathering, data logging, and sending notifications. Additional features are charged separately.
＋
Monthly
Maintenance Fee
RM500
/ month
Inclusive of system maintenance, Google Cloud resources, call recording storage, and data dashboard provisioning.
＋
Pay-per-use
AI Processing Fee
RM1.50
/ call
Billed based on actual call volume. Inclusive of Gemini Live usage and voice streaming processing fees.
Calculate here to see if deploying Phone AI will give you a positive ROI.
1
Requirements Diagnosis & Pre-Deployment Alignment
Evaluate current call SOPs and scripts to establish clear business targets and project scope.
2
System Integration & Telco Connectivity PoC
Run SIP forwarding, VoIP Gateway configurations, and routing checks to ensure seamless integration with your messaging platform.
3
Core System Development & AI Modelling
Deploy Google Cloud infrastructure, build your custom Phone AI, design the Gemini persona, and set up the foundational call flow.
4
Testing & Optimization
Conduct real-time testing of AI response accuracy and logic, tuning phrasing and conversational flows based on feedback.
5
Go-Live
Run final testing, migrate to production, and deploy real-time system monitoring.
Based on Phone AI Basic Plan, actual timeline for SIP number provisioning depends on the telco carrier's processing time.
COMMON USE CASES
Let AI Take Over Your Manual Routines
-
Phone Appointment / Reservation / Registration
Phone AI can automatically answer appointment, reservation, and registration calls 24/7, confirming times with customers and syncing to your calendar or booking system—reducing missed calls and manual workload.
-
Scheduled Call Reminders
Automated scheduled outbound reminders with voice confirmation and real-time result recording. Ideal for follow-up visit notifications, event confirmations, and payment reminders—ensuring every commitment is fulfilled, eliminating the tedium of manual dialing.
-
Order Tracking / Changes
Phone AI connects to backend databases in real time, providing voice updates on order status and processing changes—reducing repetitive inquiry calls and manual workload while shortening customer wait times.
-
VIP Caller Recognition
Phone AI uses CRM data to instantly identify VIP callers, auto-switching to dedicated handling flows, priority-transferring to advisors, or notifying sales—elevating key client service experiences.
-
Automated FAQ Response
Phone AI uses RAG to retrieve from enterprise knowledge bases in real time, auto-answering FAQs 24/7 with precise product and service process responses, routing complex cases to human agents.
-
Multilingual Support
Phone AI supports auto-detection and instant response switching for multiple languages including Chinese, English, Japanese, and local dialects, helping businesses serve international customers and local-language callers with reduced communication barriers.
-
Field Check-in / Completion Phone Report
Phone AI lets field workers complete check-ins, job completion reports, and visit summaries via voice, auto-transcribing into structured data and writing to the backend or CRM in real time.
-
Price / Product Information Inquiry
When customers ask about specs, pricing, or product details, AI can query and provide answers in real time—ensuring every call receives a fast, consistent response and helping businesses improve service efficiency and opportunity conversion.
-
Lead Qualification
Instantly identifies potential needs and purchase intent during the call, auto-tags customer labels, and pushes to CRM. Sales teams follow up on high-quality prospects by tag priority—no more wasting time on dead-end calls.
-
Outbound Calls / Telesales / Cold Calling
Batch-execute outbound prospecting calls. AI filters intent and collects needs—sales only takes over prospects who've expressed interest. Your sales team's energy stays focused on leads with real closing potential.
-
Emergency Dispatch / On-Call
After receiving anomaly signals, AI auto-dials through the on-call list in sequence, confirms pickup, and reports dispatch status in real time. Ideal for IT operations and equipment failure emergencies—protecting 24/7 operational safety.
-
Spam Call Filtering
AI records caller information and classifies calls based on company rules, call history, and conversation content, helping identify potential solicitations, cold calls, or non-target inquiries.
-
Phone Interview
Auto-conducts phone pre-screening Q&A with applicants, evaluating and grading key skills. AI generates interview summaries for HR to review quickly—saving each HR professional 50%+ of pre-screening time.
INDUSTRIES
Beyond Efficiency — Phone AI Unlocks New Value Across Diverse Industries
-
Real Estate
Every missed inquiry call could be a lost deal. Phone AI answers showing appointments and property inquiries 24/7, recording client needs in full. When agents follow up, they have the complete picture.
-
Restaurants / F&B
When the floor is busy and the phone won't stop ringing, answering means disrupted service, not answering means lost reservations. Phone AI auto-answers reservation inquiries and takeout orders, ensuring every call gets an instant response—no opportunities lost during peak hours.
-
Hospitality / Tourism
Phone AI automatically answers room availability inquiries and facility questions, recording guest needs in detail for front desk confirmation. Front desk staff are freed from repetitive calls to devote their service to guests on-site, improving hospitality quality.
-
Healthcare / Eldercare
Phone AI automatically answers and routes appointment bookings, follow-up reminders, and consultation calls. Urgent situations are immediately transferred to on-duty staff, freeing medical professionals from tedious phone duties to focus on patient care.
-
Retail / E-Commerce
Phone AI helps retail and e-commerce businesses handle call surges during promotions, automatically answering order inquiries, delivery status, and return/exchange questions, improving customer service efficiency and conversion opportunities.
-
Customer Service
Routine inquiry calls are handled entirely by AI, transforming customer service from a cost center into a value-creating unit focused on solving complex problems. Human agents concentrate on cases that truly require judgment.
-
Logistics
Phone AI connects to logistics systems to provide real-time voice responses for shipment tracking and delivery inquiries. Customer service staff are freed from high volumes of repetitive queries to focus on exceptions and complaints that truly need attention.
-
Accounting Services
Phone AI automatically answers and records every consultation's questions and client information in detail. Accountants are no longer interrupted by phone calls, working in optimal focus on bookkeeping and tax planning, improving service quality.
-
Sales Department
AI answers every sales call instantly and records client needs in full. When reps call back, they already have the complete picture—following up at the peak of purchase intent so no deal is lost to a missed call.
-
Education & Tutoring
During enrollment season when calls flood in, AI answers course inquiries and fee questions around the clock, thoroughly organizing every request. Administrative staff can focus on following up with parents who are genuinely ready to enroll and pay.
-
Insurance
Phone AI answers policy inquiries and claims consultations 24/7, recording every policyholder's needs in detail. When agents follow up, they already have the full context—able to provide attentive service at exactly the right moment, strengthening renewal intent.
-
Front Desk / Reception
First impressions start with every answered call. Phone AI serves as a 24/7 smart receptionist, instantly identifying caller needs and auto-routing, so every caller finds the right person from the first second.
-
HR Department
AI automatically answers job vacancy inquiries, onboarding confirmations, and administrative calls with complete recording. HR staff are freed from phone tasks, investing core time in high-value work like recruitment evaluation and employee relations.
FEATURES
Automate Calls, Log Data, and Sync Systems — All with One Enterprise Phone AI
-
AI Phone Answering
No more missed calls, no more keeping customers waiting. Phone AI answers every incoming call 24/7 on behalf of humans—after hours, holidays, and peak periods included. Business never stops due to time constraints or staffing limitations.
-
Sentiment Analysis
Every call carries emotion. Gemini auto-quantifies customer feelings, surfacing churn risk, hot opportunities, and complaint warning signs in the numbers.
-
Automated Outbound Calls
Scheduled triggers, AI auto-dials. Appointment reminders, payment collection, survey follow-ups—high-volume outbound tasks run fully without human intervention.
-
Blocklist / Allowlist
Important calls connect directly, nuisance calls auto-blocked. The Gemini AI agent switches to the appropriate flow based on the caller's number, ensuring phone resources go where they truly matter.
-
Booking System Integration
No more phone tag for appointments. AI checks real-time availability during the call, confirms the slot, and completes the booking—all in one call, fully automated from reservation to confirmation.
-
Phone AI × CRM Integration
AI references CRM data when answering calls, and call content is auto-written back. Every call becomes a trackable opportunity.
-
Automation / AI Agent
Phone calls aren't just conversations. After the call ends, AI automatically executes follow-up business processes—making every call the starting point of a workflow.
-
Call Content Classification / Tagging
Every call is data. Gemini auto-classifies and tags, turning call records into assets that drive business decisions.
-
Auto Language Detection
Whatever language the customer speaks, AI responds in the same language. No setup needed, instant switching, barrier-free cross-language service.
-
Human Agent Transfer
When AI reaches its limits, seamlessly transfer to a human—department or another AI. Before transferring, auto-notify via Google Chat so the agent is prepared before picking up.
-
RAG Knowledge Retrieval
Using RAG technology, AI answers only from your prepared knowledge base—no fabrication, no going beyond authorized scope. Every response has traceable evidence, eliminating hallucinated answers.
-
Caller ID Recognition
Know who's calling the instant the phone rings. Known customers are greeted by name with a personalized flow. Unknown callers are auto-recorded for follow-up. Every call gets the most appropriate personalized response.
-
IVR Voice Menu
The AI IVR voice menu understands callers' natural language, determines their intent, and auto-routes to the appropriate AI agent or human representative, improving call handling efficiency.
-
SMS Messaging
Information that's hard to convey over the phone—delivered precisely via SMS. After the call, auto-send appointment confirmations, address links, or quote URLs. Nothing gets lost, fully automated.
-
Chat Tool Integration
Phone AI can push call content and summaries in real time to LINE, Slack, Teams, and other chat tools, improving collaboration efficiency and reducing missed calls and information gaps.
-
Call Recording
Phone AI automatically records every call, saving both audio files and call logs simultaneously. Supports quality assurance, complaint verification, training, and trend analysis—complete visibility into every conversation.
FAQ
Phone Numbers
As long as your business complies with local regulations and has SIP communication requirements, you can apply.
If your current PBX system supports SIP Trunk, no additional equipment is needed. If you are using a standard landline, a small VoIP Gateway device will be required to route the signal to the internet.
The AI itself has virtually unlimited call-handling capacity. The actual number of simultaneous calls depends on the number of concurrent lines allocated by your telecom provider.
Benefits & Value
Traditional voicemail can only record messages. Our AI engages in real-time conversations with callers, provides accurate answers, and generates a summary for you immediately after each call.
Not at all. We use Gemini Live technology, which produces natural-sounding speech — not pre-recorded audio. It sounds like a professional human receptionist.
The AI strictly responds based on your company's knowledge base. For issues it cannot resolve, it will immediately transfer the call to a live agent.
Security & Compliance
All data is stored in Google Cloud's regional data centers with AES-256 military-grade encryption, fully compliant with data protection regulations.
No. Google ensures enterprise data isolation. Your privacy is fully protected and never shared.
Implementation & Support
Yes. We provide API integration services — simply share your API documentation and we will assist with the setup.
We offer a Proof of Concept (PoC) program. If the solution does not meet the agreed standards during the trial phase, a refund can be arranged per the agreement.
Pricing
The basic plan setup fee is RM7,000, which includes foundational configuration and notification integration.
The monthly RM500 maintenance fee covers Google Cloud resources, ongoing system optimization, and stability monitoring.
Each inbound call handled by the AI is charged at RM1.50 per call, billed at the end of each month.
Technical
The core processing runs on Google Kubernetes Engine, providing telecom-grade reliability and auto-scaling capabilities.
Yes. Gemini Live has powerful multilingual capabilities and can automatically detect the caller's language, supporting over 70 languages including English, Malay, Chinese, Japanese, Korean, and more.