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Experience AI Handling Your Calls

Phone AI lets Google's Gemini handle your incoming business calls. It follows your custom rules, answers questions using your manuals, routes complex calls to the right human team, and logs customer info into your database.

Traditional voicemail can only record messages. Our Phone AI allows you to have real-time conversations, accurately answer questions, and instantly generate a structured summary after the call hangs up.

It solves the pain points of missed calls during peak hours, unaddressed inquiries after business hours, wasting staff time on repetitive tasks, and incomplete lead logging.

Phone AI prevent missed opportunities by making sure no call goes unanswered. The AI handles customer inquiries 24/7—especially after office hours or during peak times when your lines are busy. It automatically answers FAQs, captures lead details, and routes complex calls to your team.

Yes. It operates 24/7, 365 days a year—meaning no medical leave (MC), no fatigue, and zero missed customer leads even during public holidays.

Not at all. We utilize Gemini Live technology, which features natural voice inflections making it sound just like a professional human personal assistant.

Instead of relying on manual pen-and-paper notes, our AI instantly captures and structures the data from every conversation. It translates the entire voice call into actionable text summaries and deep intent analysis, which is then automatically pushed and stored in your existing systems for seamless long-term tracking and follow-up.

Yes. By integrating with your system via APIs, the AI can directly register appointment times for customers and sync them to your calendar or CRM.

Businesses such as F&B, clinics, real estate, e-commerce customer service, legal consultancies, and any industry with a high volume of inbound inquiries.

From initial assessment to going live, it usually takes 1 to 2 weeks. If both parties have signed the Statement of Work (SOW), development can be completed within 7 days.

The AI will politely manage the customer and instantly alert your team to take over, or log the issue for your PIC to do a callback.

We use Google’s most advanced Gemini series of large language models.

Yes, the service is deployed on Google Kubernetes Engine (GKE) container architecture, providing telecom-grade stability and auto-scaling capabilities.

RAG stands for Retrieval-Augmented Generation. It allows the AI to read your specific company manuals and product guides before answering, ensuring high accuracy and preventing hallucinations.

Yes, we provide API integration services. If you can provide your CRM's API documentation, we can assist in verifying the technical compatibility.

I’m specialized TS Cloud's Phone AI assistant. I may sound human, but I am an AI.

Calling our demo line is charged at standard local telco rates set by your service provider, just like a normal phone call.

I speak English, Malay, Mandarin, and Tamil! Plus, since I'm powered by Gemini Live, I can actually understand and chat in over 70 languages.

You can rest completely assured! We utilize enterprise-grade RAG knowledge retrieval. I am strictly bound to answer based on the standard operating manuals provided by your company. If a question is not covered in the manual, I will never guess or hallucinate; instead, I will politely route the call to a human representative.

As long as your existing phone system (such as a SIP trunk or hunting lines) supports concurrent calls, I can instantly open multiple lines and respond to all callers seamlessly without putting anyone on hold.

Our pricing structure is completely transparent. The initial setup and development fee is a one-time RM7,000, and the platform maintenance fee after going live is RM500 per month. You can think of it as hiring a 24/7 star receptionist for less than one-fifth of a local employee's salary.

Absolutely not! We have a Zero-Waste Commitment. A charge is only incurred if the call is successfully connected and the interaction lasts longer than 30 seconds. Every cent you spend goes toward genuine customer engagement.

Human receptionists are invaluable assets! However, our value lies in catching the revenue that slips away after office hours, during midnights, or when your receptionist is busy on another line. By saving just a few high-value leads or bookings each month that you would have otherwise missed, the system pays for itself in no time.

You don't have to worry at all. The experts at TS Cloud will handle the entire deployment process for you, ensuring zero technical burden on your side. All you need to do is provide your standard customer service Q&A materials.

Deployment is incredibly fast. Once we finalize your custom conversation flow and script specifications, your proprietary Phone AI can go officially live in as fast as 7 working days.

We offer a risk-free PoC (Proof of Concept) Refund Mechanism. If during the PoC phase we find that your current system cannot achieve a seamless connection, we will refund your development fee in full. We shoulder the technical risks.

By default, call summaries and action items can be pushed instantly to your Google Chat, Slack, or any other system you prefer so your team can follow up immediately.

Yes, the backend platform preserves both the complete audio recordings and full text transcripts for every call.

You can provide updated scripts or flows to us, and our technical team will optimize and deploy them onto the system safely for you.

It's very straightforward. You just need to provide your updated details—like uploading a revised PDF or Word document to the system. The AI will automatically read and absorb the latest info without any re-coding needed.

Yes! With our Calendar/CRM Integration Module add-on, the AI can check open slots in real-time, propose alternative timings to the caller, and finalize the booking directly over the phone.

Yes. By linking with your CRM database, the AI can immediately identify incoming VIP numbers, greet them personally, or seamlessly route them directly to their dedicated account manager.

Yes, the system supports custom Blacklists and Whitelists. Known spam numbers can be automatically intercepted or filtered out, keeping your lines open for actual clients.

No problem! We have an online ROI calculator on our website. Just input your average deal size/customer value, and it will calculate how much lost revenue you can recover per month.

Yes, you can download our solution brief directly from the top right corner of our official website, or leave your contact details here and our consultant will email it to you right away.

The Basic Plan has a one-time setup fee of RM7,000. This includes custom call handling, customer information collection, and integration with a single notification platform like Google Chat or Slack.

The RM500 monthly fee covers your Google Cloud server hosting, system optimizations, 24/7 stability monitoring, and basic upkeep to keep your AI running smoothly at all times.

Because it requires custom-building a dedicated knowledge base (RAG) for your business. We map, vectorize, and fine-tune the AI using your exact product guides, FAQs, and company manuals so it can accurately handle highly complex customer consultations without making mistakes.

Single-step integration (e.g., syncing to a specific external system) starts from RM 5,500, depending on the complexity of your system architecture.

Yes. Routine maintenance is covered under your monthly plan, but adding new major modules (such as upgrading from the Basic Plan to the FAQ Knowledge Base) incurs a one-time development fee.

It is fully paid by your company as the enterprise client. Calling customers are never charged any extra fees.

The BEP is the milestone where the number of automated leads or orders successfully secured by the AI completely covers your initial setup costs. Given our average client data, most businesses hit their BEP within the first few months.

You can use the interactive calculator tool on our website to estimate your exact cost savings and ROI timeline.

Yes! We offer a Proof of Concept package. If the system cannot be successfully validated during this phase, you are eligible for a full refund of the development fee.

Yes, the backend dashboard provides visual analytics on call volumes, average call durations, successful transfer rates, and customer intent distributions.

Yes, we provide a dedicated post-sales technical support window to ensure your Phone AI service runs smoothly.

No, you can retain your original numbers, but it requires either a traditional PBX system or an IP PBX system for the AI to connect.

Yes, as long as your system supports basic call forwarding or SIP trunking, we can handle a pure software-based integration over the cloud—no extra hardware needed.

No worries at all! You can simply ask me to transfer you to a human agent right now, and our technical specialists will help you audit your setup.

You only need to prepare your current phone system architecture details and your ideal call routing flow chart. Our team will handle all technical heavy lifting.

Yes, we provide several natural voice profiles and accents for clients to select from during the setup phase.

Basic features include call recording, chat tool integration, and data capture. Advanced features range from live agent routing, Caller ID lookups, automated SMS, to RAG-based database knowledge querying.

The system runs on Google’s premier Gemini Live technology, which offers ultra-low latency conversational speech and industry-leading contextual understanding.

Our public demo environment is currently configured to handle up to 4 concurrent callers simultaneously.

Traditional telco line rental or usage fees and the AI processing fees are completely separate. Your current telco bill and plan will remain exactly the same.

All call data and records are stored securely in the Google Cloud Singapore Data Centre.

No, absolutely not. Google provides strict enterprise-grade data isolation. Your conversation data is private, encrypted, and will never be used to train public AI models.

Yes, absolutely. All call recordings and transcripts are protected using enterprise-grade encryption—both while being transmitted and when stored at rest.

Yes, we use end-to-end encrypted transmission protocols to prevent data from being intercepted during transfer.

Only authorized personnel approved by your company can log into your private dashboard to view transcripts or listen to audio recordings. Complete access logs are maintained for security auditing.

Yes, our infrastructure architecture strictly adheres to Google Cloud’s international security certifications and compliance standards.

The default retention period is typically 180 days, however it can be customized to your organization's retention policy.

Our office is located in George Town, Penang (in the historic UAB Building). However, because our deployment and technical support are fully cloud-based, we seamlessly serve and support corporate clients all across Malaysia.

TS Cloud is a Google Cloud Premier Partner with nearly 20 years of experience. We specialize in helping enterprises deploy Google Cloud and Gemini AI technologies.