We use RAG technology to read from your company manuals, product documentation, or website information, ensuring AI answers are evidence-based and always up-to-date.
Automated FAQ Response
AI Smart FAQ Response—Precisely Freeing Up Human Agent Productivity
Phone AI uses RAG to retrieve from enterprise knowledge bases in real time, auto-answering FAQs 24/7 with precise product and service process responses, routing complex cases to human agents.
Try Phone AI
24/7 online—precisely answering every customer question
Turn Your Enterprise Knowledge into Always-Ready Answers
Facility Hours & Area Information Inquiries
- Auto-answers breakfast times and facility locations
- Provides real-time area transportation and attraction info
- Lets front desk focus on serving guests in person
Instant answers—improve guest satisfaction
Filter 80% of Repetitive Basic Inquiries
- Knowledge base resolves 80% of basic questions
- Maintains 24/7 service standards—always available
- Ensures consistency in all external brand communications
Professional triage—maximize efficiency
Return/Exchange Policies & Product Specs
- Instantly verifies product specs and warranty policies
- Provides shipping calculations and promotional details
- Serves as a digital shopping assistant to accelerate purchase decisions
Digital concierge—24/7 non-stop
How Does AI Precisely Answer Customer FAQs?
Responds based on your provided knowledge base—no improvisation
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Human Agent Transfer
After AI answers, seamlessly transfer to a human, department, or another AI. Pre-transfer auto-notification ensures the agent is prepared before answering.
RAG Knowledge Retrieval
AI answers only from your prepared data. No fabrication, no going beyond scope—every response has supporting evidence.
Call Content Classification / Tagging
Every call is data. Gemini auto-classifies and tags, turning call records into assets that drive business decisions.
Google Premier Partner x Built with Google Technology
Why Choose TS Cloud Enterprise Phone AI?
Secure Digital Asset Accumulation
Call records stored in Google's Singapore data center, meeting military-grade security standards
GKE Auto-Scaling Technology
Handle multiple simultaneous calls with ease
Built with Gemini
Natural conversation starts the moment the call connects — achieving millisecond-level human-like responses
Google Premier Partner
TS Cloud has 18 years of deep expertise in the Google ecosystem
FAQ
No. When AI determines a question exceeds its knowledge scope, it honestly informs the caller and proactively guides them to human consultation, or records the question for an agent to call back.