Regular AI may speculate and generate answers based on training data, risking 'hallucination'—AI fabricating nonexistent information. RAG strictly limits AI to answering only from your provided data, ensuring every response has supporting evidence. This is especially suitable for business scenarios requiring precision, such as product specifications, medical information, and regulatory content.
RAG Knowledge Retrieval
Using RAG technology, AI answers only from your prepared knowledge base—no fabrication, no going beyond authorized scope. Every response has traceable evidence, eliminating hallucinated answers.
How It Works
Step 1 / 4
Related Technologies
CRM Integration
Add-onFrom RM 11,400
FAQ
Phone AI answers need to complete in extremely short timeframes, so we recommend prioritizing structured databases. Database queries are faster, helping reduce response latency and improve the call experience. If data is already in PDF or DOCX format, unstructured files work too, but we recommend simplifying document structure to improve retrieval accuracy.
Yes—your information needs to be organized and submitted by you. We assist with database setup and import, but the data content itself (product information, FAQs, business rules, etc.) needs to be prepared and managed by you.
After updating data, the Vertex AI Search index needs to be rebuilt. Once complete, AI can answer based on the latest content. Index update time depends on data volume, typically completing within minutes to tens of minutes.