In most cases, yes. We'll assess your current environment and plan an integration with minimal changes.
AI PHONE DEVELOPMENT SERVICE
Pricing & Implementation Process
Complete breakdown of all costs and implementation steps, from phone line integration to AI conversation design
Pricing Structure
AI phone service includes three types of fees, flexibly calculated based on usage
Pricing Plans
One-time
Development Fee
RM7,000
System Development & Initial Deployment
Core features included are call answering, information gathering, data logging, and sending notifications. Additional features are charged separately.
＋
Monthly
Maintenance Fee
RM500
/ month
Inclusive of system maintenance, Google Cloud resources, call recording storage, and data dashboard provisioning.
＋
Pay-per-use
AI Processing Fee
RM1.50
/ call
Billed based on actual call volume. Inclusive of Gemini Live usage and voice streaming processing fees.
Calculate here to see if deploying Phone AI will give you a positive ROI.
Development Fee Details
Development fee covers system setup and initial configuration, quoted based on feature scope
Core Features (Included)
Regardless of the AI phone agent type, the following three features are essential. We provide these as the base package at RM7,000, designed and developed according to your business workflow.
Call Answering
AI automatically answers calls and responds instantly — never miss a single call.
Data Collection
Captures essential information from conversations and stores it in a structured format.
Recording & Notification
Call results are automatically recorded with real-time notifications to relevant staff.
Add-on Features
Mix and match based on your needs — each feature can be added individually
Caller ID Recognition RM800
Know who's calling the instant the phone rings. Known customers are greeted by name with a personalized flow. Unknown callers are auto-recorded for follow-up. Every call gets the most appropriate personalized response.
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IVR Voice Menu RM500
The AI IVR voice menu understands callers' natural language, determines their intent, and auto-routes to the appropriate AI agent or human representative, improving call handling efficiency.
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Auto Language Detection RM500
Whatever language the customer speaks, AI responds in the same language. No setup needed, instant switching, barrier-free cross-language service.
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Blocklist / Allowlist RM300
Important calls connect directly, nuisance calls auto-blocked. The Gemini AI agent switches to the appropriate flow based on the caller's number, ensuring phone resources go where they truly matter.
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Human Agent Transfer RM1,500 - RM3,500
When AI reaches its limits, seamlessly transfer to a human—department or another AI. Before transferring, auto-notify via Google Chat so the agent is prepared before picking up.
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RAG Knowledge Retrieval RM6,000
Using RAG technology, AI answers only from your prepared knowledge base—no fabrication, no going beyond authorized scope. Every response has traceable evidence, eliminating hallucinated answers.
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Phone AI × CRM Integration RM3,800+
AI references CRM data when answering calls, and call content is auto-written back. Every call becomes a trackable opportunity.
Booking System Integration RM3,800+
No more phone tag for appointments. AI checks real-time availability during the call, confirms the slot, and completes the booking—all in one call, fully automated from reservation to confirmation.
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Call Content Classification / Tagging RM1,500 - RM3,500
Every call is data. Gemini auto-classifies and tags, turning call records into assets that drive business decisions.
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Automation / AI Agent RM1,500 - RM5,000
Phone calls aren't just conversations. After the call ends, AI automatically executes follow-up business processes—making every call the starting point of a workflow.
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Automated Outbound Calls RM5,000
Scheduled triggers, AI auto-dials. Appointment reminders, payment collection, survey follow-ups—high-volume outbound tasks run fully without human intervention.
SMS Messaging RM3,800+
Information that's hard to convey over the phone—delivered precisely via SMS. After the call, auto-send appointment confirmations, address links, or quote URLs. Nothing gets lost, fully automated.
Learn More →Implementation Process
From zero to development complete (Steps 2–3), in as fast as 7 days
1
Requirements Diagnosis & Pre-Deployment Alignment
Evaluate current call SOPs and scripts to establish clear business targets and project scope.
2
System Integration & Telco Connectivity PoC
Run SIP forwarding, VoIP Gateway configurations, and routing checks to ensure seamless integration with your messaging platform.
3
Core System Development & AI Modelling
Deploy Google Cloud infrastructure, build your custom Phone AI, design the Gemini persona, and set up the foundational call flow.
4
Testing & Optimization
Conduct real-time testing of AI response accuracy and logic, tuning phrasing and conversational flows based on feedback.
5
Go-Live
Run final testing, migrate to production, and deploy real-time system monitoring.
FAQ
It can be configured to automatically transfer to a live agent, with the call content recorded for follow-up.
Depending on your settings, transcripts and call summaries can be saved and integrated with your CRM or BigQuery.
The development fee is one-time, maintenance is monthly (RM500/month), and AI processing is usage-based (RM1.50/call).
From initial consultation to go-live, it typically takes 4–8 weeks, depending on the scope of features and system integration complexity.