Yes. Both can be enabled at the same time. The Gemini AI agent checks them in sequence when a call comes in—allowlisted numbers get direct transfer, blocklisted numbers are auto-blocked, and all other calls proceed to the standard AI handling flow.
Blocklist / Allowlist
Important calls connect directly, nuisance calls auto-blocked. The Gemini AI agent switches to the appropriate flow based on the caller's number, ensuring phone resources go where they truly matter.
How It Works
Step 1 / 5
FAQ
You can add them manually via the admin interface, or sync them via API with your CRM so existing customer data automatically becomes allowlist entries—no duplicate entry needed.
When a blocklisted number calls, the Gemini AI agent auto-rejects or plays a preset voice message. The message content can be customized. The caller won't know they've been blocklisted.
Withheld numbers can't be matched against allowlist or blocklist, so they default to the standard AI handling flow. If you need special handling for withheld numbers, this can be configured separately in the settings.