Yes, through API integration. After answering, AI checks order status, shipment progress, and return/exchange info in real time. Customers provide an order number and get an answer within seconds.
Retail / E-Commerce
Promotions launch—service quality stays rock solid.
Phone AI helps retail and e-commerce businesses handle call surges during promotions, automatically answering order inquiries, delivery status, and return/exchange questions, improving customer service efficiency and conversion opportunities.
Phone AI Is Your Team's Greatest Asset
Promotional surges handled smoothly—service never drops
- When call volume spikes during promotions, AI answers all calls simultaneously
- Customers don't wait, order issues resolved instantly, cancellation rates drop
- While competitors' service collapses, yours stays rock solid
Order inquiries auto-answered, customer service staff freed up
- High-frequency queries like 'where's my order' answered by AI instantly
- Customer service staff freed from repetitive explanations to focus on complex cases
- Average call duration shortened, overall customer service efficiency improves
Night calls all answered—sales continue after hours
- Consumer after-hours inquiries answered by AI around the clock
- Admin follows up the next day—orders that would have been lost are recovered
- After-hours conversion rates significantly improve
No seasonal temp hires needed—costs saved directly
- AI replaces seasonal temporary customer service hires
- Peak season service volume unrestricted by staff size—scales flexibly
- Promotional staffing costs reduced, profit margins expand
Built with Gemini + integrated with core internal & external systems
How does AI handle every phone call?
Step 1. Know who's calling
Caller ID Recognition
AI matches incoming numbers to automatically identify existing members or unknown callers. Members get their order history pulled up instantly — no need for support to ask again.
CRM Integration
AI references CRM data when answering calls, and automatically logs conversation details back to member records. Every call becomes a trackable service and sales record.
Step 2. Decide how to handle
RAG Knowledge Retrieval
AI responds only from your prepared data. Product specs, return policies, delivery timelines — nothing fabricated, every response backed by your data.
IVR (Voice Menu)
The Gemini AI agent understands caller intent and automatically routes to the most appropriate workflow. Order inquiries, returns, and complaints each follow their own path.
Sentiment Analysis
Every call carries emotions. Gemini automatically quantifies customer sentiment, surfacing churn risks and complaint precursors in the data for proactive intervention.
Live Agent Transfer
After AI answers, seamlessly transfer to support staff. Pre-transfer auto-includes customer data and call summary, so agents immediately understand the situation.
Step 3. Auto-record & notify
Chat Tool Integration
Call content is instantly notified to your preferred chat tools. Zero missed calls, fully automated information sharing — the support team stays on top of every incoming call.
Call Data Collection
AI naturally asks about order numbers, issue types, and preferred resolution during conversation. Customers simply speak, and structured data is automatically compiled.
Google Premier Partner x Built with Google Technology
Why Choose TS Cloud Enterprise Phone AI?
Secure Digital Asset Accumulation
Call records stored in Google's Singapore data center, meeting military-grade security standards
GKE Auto-Scaling Technology
Handle multiple simultaneous calls with ease
Built with Gemini
Natural conversation starts the moment the call connects — achieving millisecond-level human-like responses
Google Premier Partner
TS Cloud has 18 years of deep expertise in the Google ecosystem
Proven Results: How Phone AI Transformed TS Cloud's Operations
Monthly Average
Missed Call Rate
Down to 0%
AI Monthly
Calls Handled
50 calls
AI Monthly Average
Call Duration
3,150s
Ready to Experience the Same Transformation? Every missed call is a missed revenue opportunity. See how fast your business can break even and scale by automating your call handling.
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