AI performs identity verification before any lookup (e.g., confirming last digits of phone number or order number), ensuring only the customer themselves can access the relevant information.
Order Tracking / Changes
One Call, Instant Answers—No More Long Waits for Order Inquiries
Phone AI connects to backend databases in real time, providing voice updates on order status and processing changes—reducing repetitive inquiry calls and manual workload while shortening customer wait times.
Try Phone AI
Phone connects directly to databases—AI is the fastest order assistant
Hand Inquiries to AI—Keep Service for Customers
Self-Service Booking Changes
- Instantly reports delivery progress and estimated arrival
- Self-service POS lookup without human transfer
- Lets customers track their order—reducing anxiety
Flexible adjustments—more adaptive service
Self-Service Voice Package Tracking
- Filters high volumes of basic order tracking calls
- Preserves human agent capacity for complex complaints
- Comprehensively improves contact center response efficiency
Transparent process—reduced pressure on manual inquiries
How Does AI Enable Customer Self-Service Order Tracking?
First identify and verify the order, then auto-query or modify
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CRM Integration
AI references CRM data when answering calls, and call content is auto-written back. Every call becomes a trackable opportunity.
SMS Messaging
Information hard to convey over the phone, delivered precisely via SMS. Auto-sends after the call—URLs, addresses, and booking confirmations delivered automatically.
Caller ID Recognition
Know who's calling the instant the phone rings. Known customers greeted by name, unknown callers auto-recorded. Every call gets the most appropriate response.
Google Premier Partner x Built with Google Technology
Why Choose TS Cloud Enterprise Phone AI?
Secure Digital Asset Accumulation
Call records stored in Google's Singapore data center, meeting military-grade security standards
GKE Auto-Scaling Technology
Handle multiple simultaneous calls with ease
Built with Gemini
Natural conversation starts the moment the call connects — achieving millisecond-level human-like responses
Google Premier Partner
TS Cloud has 18 years of deep expertise in the Google ecosystem
FAQ
As long as your database permissions allow it, AI can verify the information during the call and directly update the backend address, simultaneously sending an SMS notification of the change.
When the database has issues or no matching order number is found, AI proactively transfers the call to a human agent—preventing customer frustration with the automated system.