AI only answers from the knowledge base you've reviewed and approved. Content is set up and maintained by HR. Questions outside the knowledge base are always transferred to a human HR staff member—AI never speculates or provides unverified information.
HR Department
Job inquiries and employee calls no longer interrupt daily work.
AI automatically answers job vacancy inquiries, onboarding confirmations, and administrative calls with complete recording. HR staff are freed from phone tasks, investing core time in high-value work like recruitment evaluation and employee relations.
Phone AI Is Your Team's Greatest Asset
Recruitment season application inquiries auto-answered—HR focuses on interviews
- Job descriptions, salary ranges, and application processes answered automatically by AI
- HR only follows up with qualified, interested candidates
- More time for interview scheduling and evaluation—recruitment quality improves fundamentally
Employee request calls auto-recorded—admin work uninterrupted
- Leave, overtime, and reimbursement requests answered and recorded by AI
- Admin staff no longer have their workflow chopped up by repetitive calls
- Requests auto-organized for batch processing—efficiency dramatically improves
Pre-interview auto-reminders—no-show rates drop significantly
- AI auto-calls candidates the day before interviews to confirm attendance
- Last-minute cancellations known in advance—HR adjusts schedules without waiting around
- Interview completion rates improve, recruitment process runs more smoothly
External calls auto-identified and routed—HR stops being the switchboard
- Misdirected calls auto-identified by AI and routed to the correct department
- HR staff no longer has time consumed by non-applicant, non-vendor calls
- Daily time saved from incidental call-handling returns to real HR work
Built with Gemini + integrated with core internal & external systems
How does AI handle every phone call?
Step 1. Know who's calling
Caller ID Recognition
AI matches incoming numbers to automatically identify internal employees, job applicants, or external vendors. Known employees get their HR data pulled up for more efficient responses.
Blocklist / Allowlist
Senior executives and key vendors connect immediately; telemarketing calls are automatically blocked — keeping HR phone lines dedicated to what truly matters.
Step 2. Decide how to handle
RAG Knowledge Retrieval
AI responds only from your prepared data. Payroll dates, leave policies, benefits inquiries, job descriptions — nothing fabricated, every response backed by your data.
IVR (Voice Menu)
The Gemini AI agent understands caller intent and automatically routes to the most appropriate workflow. Job inquiries, employee requests, and vendor contacts each follow their own path.
Auto Outbound Calls
Schedule-triggered AI auto-dials. Pre-interview confirmations, onboarding instructions, employee wellness calls — high-volume outbound tasks run entirely without manual intervention.
Live Agent Transfer
After AI answers, seamlessly transfer to the appropriate HR or admin staff. Pre-transfer auto-includes call summary, so HR immediately understands the situation.
Step 3. Auto-record & notify
Call Data Collection
AI naturally asks about employee ID, request type, and details during conversation. Employees simply speak, and structured data is automatically compiled for HR processing.
Chat Tool Integration
Call content is instantly notified to HR groups. Zero missed calls, fully automated information sharing — every employee call has a complete tracking record.
Google Premier Partner x Built with Google Technology
Why Choose TS Cloud Enterprise Phone AI?
Secure Digital Asset Accumulation
Call records stored in Google's Singapore data center, meeting military-grade security standards
GKE Auto-Scaling Technology
Handle multiple simultaneous calls with ease
Built with Gemini
Natural conversation starts the moment the call connects — achieving millisecond-level human-like responses
Google Premier Partner
TS Cloud has 18 years of deep expertise in the Google ecosystem
Proven Results: How Phone AI Transformed TS Cloud's Operations
Monthly Average
Missed Call Rate
Down to 0%
AI Monthly
Calls Handled
50 calls
AI Monthly Average
Call Duration
3,150s
Ready to Experience the Same Transformation? Every missed call is a missed revenue opportunity. See how fast your business can break even and scale by automating your call handling.
Calculate Your ROI Now